Privacy Policy

Introduction

Havoc Flare Fusion Hotel is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Last Updated: January 2024

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification (as required by law)
• Reservation and stay preferences
• Emergency contact information

Automatic Information

• IP address and device information
• Browser type and operating system
• Website usage data and cookies
• Location data (with your consent)
• Security camera footage in public areas

How We Use Your Information

• Process reservations and provide hotel services
• Communicate about your stay and respond to inquiries
• Process payments and maintain billing records
• Comply with legal and regulatory requirements
• Improve our services and customer experience
• Send promotional materials (with your consent)
• Ensure security and safety of guests and property

Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist with hotel operations
• Payment Processors: To process transactions securely
• Legal Authorities: When required by law or to protect our rights
• Emergency Services: In case of health or safety emergencies
• Business Partners: With your explicit consent for promotional purposes

We do not sell or rent your personal information to third parties for marketing purposes.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences.

Data Security

We implement comprehensive security measures to protect your information:

• SSL encryption for all data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and staff training
• Physical security measures at our facilities

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your personal information
• Opt-out of marketing communications
• Restrict or object to certain processing activities
• Data portability (where applicable)

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve our services and operations

Guest registration data is retained for 7 years as required by Canadian hospitality regulations.

International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information during international transfers, including:

• Adequacy decisions by privacy authorities
• Standard contractual clauses
• Binding corporate rules
• Your explicit consent where required

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Providing notice during your next stay

Continued use of our services after policy updates constitutes acceptance of the revised terms.